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Redeeming Rewards

Saved up enough coins to redeem an awesome reward!? If so, you can follow these steps below to unlock and claim the rewards that you have redeemed:

The MLBU app allows you to earn coins, and save them to redeem rewards. Rewards are an awesome way to secured Autographed Memorabilia, MLB Game Tickets and so much more. If you are looking for more information about our Reward system as a whole, we recommend you check out our Introducing Rewards article, before you begin the reward redemption process. 


There are 3 Steps in the Reward Redemption process: 

Unlock It With Coins

Guardian Approval and Confirmation

Reward Redemption 

The article below combines all 3 steps, which will walk you through how to redeem a reward in the MLBU app!


Unlock It With Coins

The first step to unlocking a reward is to make sure you have enough coins to unlock the specific reward you wish to obtain. Once you confirm you have enough coins, you can: 

  1. Select the PlayerTag icon at the bottom of the page
  2. Scroll to the Rewards section
  3. Select View All
  4. Select the Reward you wish to unlock
  5. Select Unlock it With Coins
Screenshot 2026-08-06 at 10.24.56 AM.png

 

I don't have enough coins, where can I find my coin balance?

Great Question! You can check your coin balance in the top right hand corner of each reward tile you click into. To find out more about your coin balance, you can also check out Introducing Rewards article which has more information about where you can find your coin balance.

 

Guardian Approval and Confirmation

Following the selection of Unlock It With Coins follow these steps to redeem your reward in the MLBU App: 

  1. Select the Guardian Email field and enter your Guardian's email.
    • Once an email is entered, select the Email Code To Guardian button.
  2. Navigate to your email inbox, find the Verification Code that was sent to you, and enter the Verification Code into the Boxes.
    • Verification Codes are active for 10 Minutes.
    • Once a Verification Code is entered, you will automatically move to the Confirm Unlock screen.
  3. On the Confirm Unlock Screen, select the Confirm Unlock button. 
    • This should return you to the Reward Details page, where you can begin the redemption process. 
Screenshot 2026-08-06 at 10.46.07 AM.png

 

Having Trouble With Your Verification Code?

We suggest you reach out to support@mlbu.app where one of our agents will be able to help you!

 

Reward Redemption

Congrats! You just unlocked a reward in the MLBU App! What you will want to do next is actually Redeem the reward you unlocked. To do so, follow the steps below: 

  1. Copy the code to access benefit link by selecting the Yellow Paper icon. 
  2. Select the Redemption Link button.
    • This will take you outside of the MLBU App, where you can follow instructions per the specific reward's website. 
    • The Code that you copied in Step #1 will be essential for actually redeeming your reward, once you are outside of the MLBU App. 
Redemption Link.PNG

 

I can't redeem my reward, what should I do?

We suggest you reach out to support@mlbu.app where one of our agents will be able to help you! Provide us with a detailed message, your reward code, and the Redemption Link that is giving you trouble. 

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